Google Business Profile management
For most local businesses the Google Business Profile is the first thing a customer sees. Often it is the only thing. A neglected profile with stale opening hours and unanswered reviews costs customers every week.
We take that upkeep over.
What is included
- Profile creation, verification and initial clean-up
- Monitoring reviews and preparing replies
- Maintaining opening hours, holiday hours and contact details
- Publishing photos and posts
- Maintaining the description, categories and service list
- A monthly report on views, calls and direction requests
Reviews
We read every new review and prepare a reply. The reply is written in the language of the review and in the client's own tone of voice.
Nothing is published without the client's approval. Negative reviews, and anything that needs a decision from the business, are always agreed separately.
Multiple locations and languages
We manage Google Business Profiles on behalf of client businesses — single locations as well as chains running several dozen branches under one account.
In the Latvian market reviews arrive in Latvian, Russian and English, and sometimes in other languages. We work in all of them, and a reply is always written in the language the customer used.
Access
We take manager-level access to the profile. The business stays the owner and can withdraw access at any time. We never ask for a client's Google account password.